Shipping, Packaging & Delivery Policy
!!The Art of Elegance Delivered: With Distinction, Precision, and Grace.!!
At SYBARIS,
every order is handled with care, precision, and attention to detail befitting
the nature of our creations. This policy outlines how orders are processed,
shipped, and delivered.
1. Order
Processing
- Orders are typically processed within 3–7
business days after confirmation.
- Orders involving customisation or
made-to-order (MTO) pieces may require additional time as specified on
the product page or communicated separately.
- Processing timelines exclude Sundays and
public holidays.
2.
Delivery Timelines
Estimated
delivery timelines after dispatch are as follows:
- Domestic (India): 3–7
business days
- International: 5–10
business days (subject to customs clearance and local regulations)
- Made-to-Order / Custom Products: As
per product-specific timelines communicated at the time of purchase
These
timelines are indicative and may vary due to factors beyond our control,
including courier delays, weather conditions, or customs procedures.
3.
Packaging & Handling
All
products are carefully packaged using protective materials designed to preserve
the condition of the product during transit. While we take utmost care in
packaging and handling, transit risks associated with third-party logistics
providers cannot be entirely eliminated.
4.
Transfer of Risk
Risk of loss or damage to the product shall pass to the customer upon successful delivery of the shipment to the customer or an authorised recipient at the delivery address, subject to the customer’s rights under the Return, Exchange and Cancellation Policy and applicable law.
5.
Delivery & Acceptance
- Customers are advised to inspect the
package at the time of delivery.
- If the package appears tampered with,
damaged, or opened, you may refuse acceptance at delivery and
notify us immediately.
- Once accepted, the delivery shall be deemed complete; however, such acceptance shall not affect the customer’s right to report any concealed damage, defect, incorrect product, missing component, or other eligible issue in accordance with the Return, Exchange and Cancellation Policy and applicable law.
6.
Damages, Defects & Issues
- Any issues related to damaged or
defective products must be reported within 48 hours of delivery,
along with supporting images or videos.
- Requests raised beyond this period may
not be accepted, subject to evaluation.
- This policy does not apply to normal wear
and tear or minor variations inherent to handcrafted or bespoke products.
7.
Shipping Charges & Customs (International Orders)
- Shipping charges, if applicable, will be
displayed at checkout.
- International orders may be subject to
customs duties, taxes, or import charges imposed by the destination
country.
- Such charges are the responsibility of
the customer and are not controlled by SYBARIS.
8.
Made-to-Order Products
Made-to-order
and customised products are governed by Clause 10 of the Terms &
Conditions. These products are crafted specifically for the customer and
are generally non-returnable and non-refundable, except where required
by applicable law.
9. Contact
& Support
For
shipping-related queries or assistance, customers may contact us through the
details provided on the Website.
10. Policy
Updates
SYBARIS reserves the right to update or modify this Policy from time to time. Any updated version will be published on the Website and shall apply from the date of publication, subject to applicable law. Any such update shall not affect rights or obligations already accrued in relation to orders placed before the effective date of the updated Policy, except where required by applicable law.
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