Scope of Application

These Principles apply to SYBARIS, its employees, officers, contractors, and, where applicable, its business partners and suppliers acting on behalf of the Company.
 
Our Commitment to Ethical Commerce and Fair Business Conduct
 
At the heart of our luxury webstore is a foundational commitment to integrity, transparency, and fairness in all our dealings. We understand that in the world of high-end commerce, trust is paramount. Our business philosophy is built on establishing lasting relationships with our discerning clientele, partners, and stakeholders, guided by the highest ethical standards.
 
Core Principles of Our Conduct
 
Our operations are governed by several key principles designed to ensure a sophisticated and ethical experience for everyone who engages with our brand:
 

• Transparency and Honesty: We provide full transparency regarding our products, from sourcing and craftsmanship to pricing. Our communication is truthful, avoiding partial truths or omissions, and we clearly disclose any sponsored content or partnerships.

• Customer Fairness: Every customer is treated with respect, dignity, and without discrimination. We are committed to providing clear, user-friendly policies and ensuring all interactions are courteous, reasonable, and centred on protecting customer interests.

• Data Privacy and Security: The protection of customer data and confidentiality is a primary mandate. We comply with all applicable data privacy laws and regulations, implementing robust security measures to prevent unauthorized access or misuse of sensitive information.

• Ethical Sourcing and Sustainability: Sustainability is a core consideration, particularly for the modern luxury consumer. We are dedicated to using ethically sourced materials, promoting responsible production practices, and reducing our environmental impact, ensuring our products possess both quality and a clear conscience. Where applicable, we assess suppliers against ethical and environmental standards relevant to their operations.

• Fair Competition: We believe in fostering an environment of fair competition. We focus on continuous improvement in quality and service to meet consumer demands, rather than engaging in anti-competitive practices like price-fixing or market division with rivals.

• Accountability and Compliance: We hold ourselves accountable for our actions and ensure adherence to all applicable local, national, and international laws and industry codes of practice. Our internal control systems ensure all operations are documented, verifiable, and consistent with corporate rules and procedures.

 
By prioritizing these ethical guidelines, we not only comply with legal standards but also foster a secure and trusting online environment. Our goal is to ensure that your experience with us is not merely transactional, but a testament to responsible business leadership and enduring value.
For any questions regarding our practices, please refer to our detailed policies available on our website.
 
 
A Culture of Belonging and Balance
 
Our company is built on the fundamental principle of valuing differences. We actively cultivate a workforce that is diverse, ensuring our internal community reflects and can authentically connect with the globally diverse markets and customers we serve.
 
We are committed to creating an environment where every employee is treated fairly and respectfully. This commitment is non-negotiable; we maintain a strict zero-tolerance policy for any form of harassment, including physical, verbal, or sexual misconduct.
 
We provide equitable opportunities for all qualified individuals to thrive and reach their full potential. Every employment decision—whether related to hiring, promotion, or compensation—is based exclusively on merit, relevant qualifications, and performance, guaranteeing a level playing field for everyone in our organization.
 
Uncompromising Quality and Safety
 
At the heart of the luxury experience is trust—trust in the brand's name, its craftsmanship, and its ethical standards. Our commitment to product quality and safety is the foundation of the unparalleled service we provide.
 
Key Principles of Our Quality Assurance Program:
 

• Rigorous Material Sourcing: We meticulously vet every supplier to ensure all materials, from rare textiles to precious metals and advanced components, meet global regulatory safety standards and our own internal benchmarks for excellence. This process is designed to eliminate hazardous materials and ensure the use of only premium, compliant inputs.

 

• Precision Craftsmanship and Manufacturing Standards: Our products are designed to undergo a stringent manufacturing process. We partner exclusively with artisans and facilities that adhere to the highest international quality management systems (such as ISO 9001) to ensure consistency, durability, and perfection in every detail.

 

• Multi-Stage Testing and Certification: Our items are subjected to comprehensive, multi-stage testing. This includes third-party laboratory verification for safety compliance, material integrity tests, and functionality assessments to guarantee the product performs flawlessly and safely over time.

 

• Adherence to Global Compliance: We endeavour to comply with all relevant international product safety directives and regulations (e.g., EU's General Product Safety Regulation and the U.S. Consumer Product Safety Improvement Act). This ensures our products are safe for global clientele and comply with the most demanding legal requirements.

 

• Continuous Improvement and Traceability: We maintain full traceability throughout our supply chain. This transparency allows for continuous monitoring and immediate action if any quality concerns arise, ensuring rapid response and full accountability.

 
By prioritizing these rigorous standards, we don't just sell luxury goods; we deliver peace of mind. Our clientele can shop with confidence, secure in the knowledge that every purchase from our web store represents the pinnacle of safety, quality, and enduring value.
 
Reporting and Accountability
Any concerns or suspected violations of these Principles may be reported through internal channels or by contacting the Company through the details provided on the website. All reports are reviewed seriously and addressed in accordance with applicable laws and internal procedures.
 
These Principles are intended to reflect SYBARIS’s values and do not constitute contractual obligations.